This Privacy Policy explains how we collect, use, and disclose your personal information through our website extraordinarypay.com and when you interact with us.

Who We Are

We are Health Now Limited (NZBN 9429048665674), trading as Extraordinary, with a registered office at the B:Hive Building, Smales Farm, 74 Taharoto Road, Takapuna, Auckland, 0622, New Zealand.

We collect, use, and disclose personal information to provide products and services to Organisations and Cardholders.

What Information We Collect

Depending on your role, we may collect the following personal information:

• Identity Information: name, date of birth, gender
• Employment Information: job title, employer
• Contact Information: email, phone number, addresses
• Financial Information: bank and payment card details
• Transaction Information: payments, purchases
• Technical Information: IP, browser, device, login data
• Profile Information: username, preferences, survey responses
• Usage Information: website and service usage patterns
• Marketing Preferences: communications and subscriptions

If you are a Cardholder, your Organisation may provide your name and email address to us. Otherwise, we collect information directly from you.

How We Use Your Information

• To distribute payments and manage accounts
• To provide products and services
• To comply with legal and regulatory obligations
• To maintain service records and user interactions
• To improve website performance and user experience
• To contact you with updates or offers (you can unsubscribe)
• To conduct marketing and product analysis
• To handle support or complaints

Who We Share Your Information With

We may share your personal data with:

• Your Organisation (as applicable)
• Our service providers (e.g., authentication, mailing, hosting, verification)
• Card issuing and transaction processors
• Credit agencies and debt collectors
• Prospective buyers of our business
• Legal or regulatory authorities

Where shared internationally, appropriate safeguards are in place.

Cookies

We use cookies and web beacons to:

• Improve your experience on our site
• Enable website features
• Deliver customized services
• Manage security and fraud risks

You may disable cookies in your browser, though some features may not work properly.

Your Rights

You may request access to or correction of the personal data we hold about you.

Contact us at:

• Email: support@extraordinarypay.com
• Postal: Bhive Building, Smales Farm, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand

Charges may apply for copies of your data. This policy is governed by New Zealand law. Learn more at privacy.org.nz.

Changes to This Policy

This policy is reviewed regularly. Last updated: 18 December 2024.